FAQ & Terms
How do you ship your merchandise?
We use many trucking companies in addition to UPS. We do not ship via FEDEX or DHL.
How long does it take to ship an order?
Depends on the season. Typically an order can be pulled and shipped within 3 to 5 working days. But during our busier shipping season (August thru November) it could take 10 to 14 days. It’s best to contact your sales person or customer service to find out current shipping time frames.
Do you offer "Free Freight?"
No, we do not offer free freight... all merchandise ships from our warehouse F.O.B. Bensalem,PA. It s the customers responsibility to pay for all freight. We pride ourselves in getting the lowest prices for your shipment.
How much is my freight going to cost?
Depending on the size, weight and where it’s shipping will determine how much the freight will cost. All freight is paid by the customer and will be quoted F.O.B. our warehouse located in Bensalem,PA 19020 near Philadelphia. We will get several quotes for you and notify you of the charges before shipping your order.
I received my order but have shortages/damages "What do I do"?
It is the customer’s responsibility to count the boxes and note any visible damage on the Bill of Lading attached to your order while the truck driver is present. Then, we must be notified in writing either by fax or e-mail within (72) hours after receiving your order. We require a detailed list of any discrepancies.
Can I place an order in your showroom and take it with me the same day?
Yes, we offer same day pick-up... but we ask that you place your order before 3:00pm. We need enough time to pick and process your order while our office and credit department staff is still here.
Can I purchase your products for personal use?
Sorry, but we cannot sell any of our products direct to Consumers. We are not open to the public and only sell wholesale to businesses, retail stores, distributors, wholesale company’s and charitable organizations. You must have a State Sales Tax I.D. number or an Exempt Sales Tax I.D. to purchase from us.
Do you have a showroom? How can I see your product?
Our corporate offices, warehouse and showroom are located in Bensalem, PA. We are open Monday through Friday 9:00am until 5:00pm and closed most major holidays. Appointments are not necessary but we recommend that you call in advance. Walk-ins are always welcome.
Out of Stocks & Back Orders/How are these handle?
Our buyers work hard at keeping quantities of items in stock and updating our website weekly. However, due to order patterns, price increases or specific ordering requirements by factories we may discontinue, or backorder items from time to time. The salesperson may notify you of any back orders and give you the option to substitute items.
All back orders are deleted in our system and will not be shipped at a later date unless requested by the customer. You should submit a new order for those items if they become available and or request that backorders be kept open.
Pricing & Packaging.
All items are sold in full case packs.
Prices listed on our website match those in our showroom, but may vary based on purchasing quantity.
What forms of payment do you accept?
We accept All Major Credit cards except Discover, Bank Wire Transfers and Company Checks If a check is used for payment we will not release an order until the check clears. (Checks require a minimum (7) business days to clear)
What is your minimum order?
We have no minimum!